Malcolm Boyce wrote:Agreed. The days of that kind of thing being common are sadly gone.
I'm actually starting to think that these days are coming back. Most high end companies are small because the big names are losing their reputation. I know I can only name Musical instrument companies (Gibson, Fender,peavey) but I'm sure its that way in the audio world. Now if I bought a diamond Pedal and wanted to know something about it I could probably call diamond and eventually get the guy that designs the pedal to fill me in on what I'm missing.
The exception to this is Seymour Duncan. I called the front desk for a customer one time for a pickup that we couldn't find and I was transferred to the custom shop. A women with a thick New York accent answered and I told her my problem and she said, "we don't have that in right now, but just one second let me ask Seymour." She took her mouth away from the phone and hollered,"Hey Seymour, do we got any firebird bass covers?" I know that if I asked to speak with him I could of. From what I gathered they were the only two working in the shop.