Enter Celemony, makers of Melodyne.
Last night I sent an email to Celemony (in Germany) around 10pm AST. I couldn't open my Melodyne because I had recently updated/upgraded my computer and something was changed enough to not allow the previous activation to work on the computer. Celemony only let's you install Melodyne on up to 2 computers, and the old computers were long gone without my having me deactivate Melodyne on them. I had already used up 2 out of 2 activations, so that essentially meant, that I was screwed, or had to buy myself an iLok, and transfer the license to that.
I received a reply at 5am, saying that the problem was resolved.
They removed my previous activations which now allows me to open my Melodyne without trouble.
The reason it caught me off guard is that the auto-reply at 10pm said this:
Dear Sir / Madam,
Many thanks for your e-mail. This is an automatic response to let you know that we have received your inquiry and will deal with it as soon as possible. Normally we reply to all mails within 72 hours — in most cases, far faster, even.
Our office hours are from Monday to Friday between 9am - 6pm CET; our company headquarter is based in Munich, Germany
I assumed a response around Tuesday (which would still have been great) because they were getting my email Saturday morning.
Anyhow, let me just say, I'm completely blown away! I thought I'd share my experience with you guys.