Mathieu Benoit wrote:macrae11 wrote:Ah there's the rub. Don't know who to get on the phone. Try searching the avid site for sales numbers. They're hard to get in touch with by phone without having a special in. They work much more over email. You could also check the DUC for somebody who knows more than me. One thing I just thought of though, did you upgrade your system? Because if you purchased an upgrade before Oct 1 then they probably would know about it and you'd be SOL.
Then I just need an email address. The puchase of the card came with HD8 I think, because it came with a "Pro Tools HD 9.0 No Cost Update". that update shows on our Avid account that it was "purchased" on Oct 04, 2011. It's a completely separate license than the Pro Tools 9 that we had before (which I will keep when we separate the control room from my edit/composition suite.) So basically... we purchased HD8 with that card, and it came with a free upgrade to HD9 that we "purchased'registered" on Oct 04, 2011.
Does that help?
I think you're good then. You could try here: 650-731-6100 or here: http://www.avid.com/US/support/support-center